The Pulse Point

Leading change succeeds when we put people at the center. This concise guide to emotional intelligence in change management reveals five essential skills—tuning into your team’s mood, practicing empathetic listening, mapping the change curve with micro-gestures, building emotional agility through naming and reframing, and leading with vulnerability.

As 2025 draws to a close, leaders are preparing for a new era of transformation — one defined by rapid technological shifts, evolving expectations, and the need for purpose-driven leadership. In this article, we introduce the Pulse Change Muscle™ Framework, a five-dimensional model that helps leaders and organizations strengthen their readiness for 2026.

The A.H.E.A.D. Primer offers a clear, human-centred lens for leading in an AI-driven world. It introduces five practical principles that help leaders anticipate change, harness technology responsibly, stay deeply connected to their people, adapt with confidence, and deliver meaningful impact. This short guide sets the stage for what modern leadership now requires: courage, clarity, and a commitment to bringing the best of both humanity and technology forward, together.

Microfriction Checklist - Six small fixes that free up big change: a one-page playbook to repair everyday cracks (meeting overload, boundary bleed, tool sprawl, tacit-knowledge loss, skills gaps, and security noise) with short 30-day experiments, ready scripts and simple KPIs.

The PMO Change Dilemma unpacks the hidden tension many PMOs face: driving delivery while navigating the human reality of change. It’s a must-read for leaders ready to strengthen alignment, reduce friction, and build change-ready teams that deliver with confidence and clarity.

Making Space – Making Peace explores what happens when we stop pushing through and start listening inward. It’s a gentle invitation to step out of the noise, create room for what’s been waiting to surface, and reconnect with the parts of ourselves we’ve overlooked. In that space, clarity returns, compassion grows, and we find the kind of peace that strengthens how we lead, live, and show up for others.

Agile transformations start with energy and enthusiasm. Leaders announce the shift. Agile Coaches are brought in. Teams attend training. New Agile frameworks are introduced. But then, something happens.

Change management isn’t just corporate speak; it's the art of guiding companies through new chapters, be it due to tech upgrades, market shifts, or internal revamps. But here's the kicker: none of this flies without the right people leading the charge.

It’s been an intense year. With the flurry of change circling us - whether it’s geopolitical, economic, personal or professional, global or local - we’re living in a time of many endings and beginnings.

From Baby Boomers to Gen Z, it can feel like you’re managing a small universe of experiences and perspectives. So, how do you ensure that everyone works well together?

Navigating the maze of today’s workplace can feel a bit like trying to find your way through a bustling city without a map. It's diverse, it's complex, and it's constantly changing. But amidst all this hustle and bustle, there’s one thing that can turn the workplace from just another office into a close-knit community: genuine connections.